Privacy and Data Protection Policy
How our personal data gets used and abused on the internet is rightly a big concern. Brilliant NEXT supports regulations and controls put in place to limit and make more transparent how companies use personal data.
About Collecting Personal Information
We collect personal information because without your information, we can’t be in relationship with you. If you’re a client of ours, we need to know where you are to reach you and deliver what we promise. If you’re not yet a client, but interested, we often need your personal information to send you our free content and invitations to services, so you can benefit from the free content, and consider these services.
Looking at our website, Youtube, Facebook, or LinkedIn content doesn’t require you to give us any information. We only send information to folks who ask for it, usually when you fill out a form on our website, or on one of the platforms that we show up on (Facebook, for instance), or when you make a purchase through our website or in a conversation with someone at Brilliant NEXT.
What Personal Information is Collected?
What we collect depends on how you interact with us. We don’t take anything you don’t voluntarily share with us. Some of the data that we may ask you for (this is not an exhaustive list):
- Mailing Address
- Phone Number
- Email address
- Credit card information
- Private information about your life, work, and gifts that come from client session work and consultations
Personal Information – Storage and Use
We use your data to deliver information and services to you. We may attempt to coordinate data across different platforms we show up on. So, for instance, we may take personal information you give us through our website and share that information with our Facebook account, so we can find more people like you. We share no business details, payment information, or anything else from one platform to another.
Brilliant NEXT employees (and sometimes a contractor) have access to the data in our systems in order to do our jobs. Most data is stored in online systems we use. Some examples of online systems we’re using at the time this is written: MailChimp, Rainmaker, WebinarJam, Stripe, Paypal, and ScheduleOnce (scheduling service). Private coaching client information is storied on paper in secured filing cabinets. Some information is also storied in secured digital documents. Again, all information is accessible only to employees who need this information to do their jobs.
In addition, we do not store credit card information on any local systems. All payment information is stored within secure third party platforms whose business is to do that securely with high levels of encryption.
Non-Personal Information – Collection, Storage and Use
This means information that does not identify a specific person. We might use website analytics, pixel tags, and cookies to help understand how people use our website and our services. We don’t share your information. This means we don’t give out or sell your information to other companies that would then market to you. We may share your information with our third party services that are the tools that we use to run the business. Those companies all have privacy policies in place where they are not accessing your data without our accounts to market to you or otherwise use your information for any reason, except for when we direct that tool to perform a function for us within our account.
Security and Protection
We use tools and third party companies that are committed to high levels of security encryption. We are not encryption or data security experts. Physical documents are kept in a secured filing cabinet, and are shredded after seven years. Digital documents are kept on secure computers. All technology is kept up-to-date in as reasonable time-frame as is possible (generally within the month the update is released). All information is only shared with employees who need the information to do their jobs.
How to Control Your Data
You can unsubscribe, or otherwise let us know that you don’t wish us to use your data and we will honor your request. You can ask us how your data has been used, and we will let you know. You can ask to be entirely deleted from our system, and we can do that, with the exception that if you’ve bought anything from us, we are required to track income for tax purposes, and your receipts would remain in our accounting system for at least seven years. But you would be removed from marketing and client delivery systems.
Bear in mind that we are a small company, at the time of this writing only 1 person involved on a daily basis. We will honor all requests, and please be patient for us to follow-up with you. It may take up to two weeks to meet some requests.
We are committed to honoring your needs and desires around your data, meet legal requirements, be transparent, and serve you well. If you have any questions, please ask.